Executive Summary
When Doctors HealthCare Plans (DHCP) was preparing to launch a new Medicare Advantage Plan in South Florida, the organization needed a technology platform with the flexibility and capabilities to support its vision for a high-touch, customer-centric member experience.
After changing technology vendors late in the implementation process, DHCP selected InfoMC’s Incedo platform as its technology infrastructure. Working closely together, the DHCP and InfoMC teams implemented the platform with full functionality in just 45 days, enabling DHCP to meet its original go-live date.
What began as an accelerated implementation has since developed into a long-term technology partnership supporting DHCP as the organization continues to grow and evolve.
An Unexpected Course Correction
DHCP had completed a rigorous RFP process and selected a technology vendor in preparation for the launch of its Medicare Advantage plan. Early in the implementation, however, it became clear that the selected solution lacked the depth of health plan capabilities required to deliver on its promises.
In a bold move to ensure regulatory compliance and protect its planned launch, DHCP terminated the contract, returned to the market, and selected InfoMC’s enterprise care management platform, Incedo. With the original go-live date still in place, the two organizations quickly established a collaborative working relationship. Just 45 days later, DHCP launched on schedule with full functionality.
“Doctors launched a Florida Medicare Advantage plan in 2019 with Incedo as our care management foundation. In just 2 years, we grew our membership to 11K by delivering exceptional customer and provider services. We’ve been the #1 fastest growing MA plan in our county 2 years in a row, a tribute to Incedo’s flexibility and scalability.”
A Platform Designed to Grow with the Plan
From the beginning, DHCP needed more than technology that could support its initial launch. It needed a platform that could adapt as its Medicare Advantage business grew and its operational needs evolved.
- Scalability and configurability to support changing requirements
- Automated workflows to improve operational efficiency
- Real-time tracking, reporting, and auditing to support CMS compliance
- Integrated behavioral health and social needs
- Configurable rules and alerts supporting member engagement
- Integrated care management and utilization management
Where They Are Today: Continued Growth and Success
In 2026, Doctors HealthCare Plans reached another significant stage in its growth, expanding into Central Florida and growing to serve more than 27,000 members.
That growth has been accompanied by strong quality and member experience achievements. DHCP earned a 4.5-Star Medicare rating, achieved 93% member satisfaction among its South Florida members, and received the 2025 Press Ganey Pinnacle of Excellence Award.
The organization was also recognized by the South Florida Business Journal as the #14 Fastest-Growing Company in South Florida.
As DHCP continues to grow, Incedo provides technology infrastructure supporting their care and utilization management operations and helping its teams manage the operational requirements of a growing Medicare Advantage organization.